![]() We love the look of black in our designs and we always want to be sure that the entirety of every piece of Lolovivi jewelry is made with premium metals. The scientific term for our Black Platinum is “Ruthenium”, which is a rare platinum group metal. Both 14K and 18K gold are beautiful choices and we encourage our customers to select the alloy that most excites them.īLACK PLATINUM - One of the design elements that distinguishes the Lolovivi line is our use of Black Platinum. Lolovivi is proud to also offer many of our products in 14K gold, as we know some customers want the freedom from worry so that they can feel comfortable adding our pieces to their everyday wardrobe.įrom an aesthetic perspective, because 18k gold is more pure, it has a richer, more appealing yellow color than 14K yellow gold color. In many parts of the world, and especially in Europe, 18K is expected by fine jewelry consumers. 18k gold is approximately 75% pure gold and 14K gold is approximately 59% pure gold. They are both alloys and have other metals mixed in to improve durability. This is because there is more pure gold in 18K gold than in 14K gold. GOLD - 14K / 18K gold is the premium standard in the jewelry industry worldwide. We never use plastic in our packaging and displays. ![]() ![]() Our packaging and displays are designed to be reused so that we are not contributing to landfill. This ensures that employees work in a fair, safe and diverse work environment. Lolovivi Jewelry is committed to working with manufacturers who are members of the Responsible Jewelry Council. What are Lolovivi’s policies regarding sustainability and fair labor practices? Avoid forcing clasps, joints and metal frames and be sure to check that the clasp and safety latch close properly. ![]() If your jewelry suffers a shock or hit, the stone setting may need to be checked. Chains should be closed and laid flat to avoid becoming tangled. Prevent damage or loss of your jewels by storing them individually in their original box or pouch after wearing them and avoiding contact with other jewelry pieces that could cause scratches. Avoid contact with fragrance, alcohol, cosmetics, ammonia, chlorine and keep your pieces away from intense sources of heat and extreme temperature changes. Consider removing your jewelry before going to sleep, practicing any sport, washing your hands or using corrosive products. You can use a very soft brush and soapy water to clean it, then rinse your piece with clean lukewarm water. Your jewelry should be cleaned regularly. How do I best care for and maintain my new jewelry purchase? However, there are many options for jewelry insurance that can assist with the replacement of lost pieces.įor more information on Jewelers Mutual Insurance, click here. Our warranty does not cover lost or stolen items. Lolovivi offers a limited lifetime warranty against manufacturer defects so you can enjoy your jewelry with complete peace of mind. It’s handcrafted by artisans who use high quality precious metals and stones. Our jewelry is not disposable, costume jewelry. Gift wrapping includes a reusable jewelry pouch, beautifully designed gift box with kraft paper wrapping and bow.ĭo you offer a warranty on the jewelry I purchase from Lolovivi? This can be added at checkout or at any time during your shopping experience. What are my options as I place my order?įor an additional fee, Lolovivi offers gift wrapping and gift messaging. The pouch is then secured in an unmarked box to avoid tampering during transit. You can stay informed about our upcoming sales by following us on Instagram and to sign up for our newsletter to receive an initial welcome discount.Īll customer orders are wrapped in tissue paper and placed in a reusable jewelry pouch. Additional charges may apply.ĭiscounts are available periodically throughout the year. Repair considerations are at the discretion of the Customer Care Team upon review. Our Team can be contacted via email at or via phone at (203) 295-4231. If you purchased your Lolovivi piece directly from, you can contact our Customer Care Team for repairs. If you purchased your Lolovivi piece from one of our retail partners, you can bring your order to their closest store for repair. You will need to contact your bank to authorize the charge. ![]() The balance to authorize is higher than the transaction limit set with your bank. The card’s CVV code was entered incorrect.The expiration date was entered incorrectly.The billing information is inconsistent with what the credit card company/bank has on file.If the bank does not provide authorization, the following reasons may be why: When processing your purchase, Lolovivi sends a request to the issuing bank for payment approval. You can find a list of our retail locations by clicking here. Lolovivi Jewelry can be purchased from or at one of our retail partners. If you don't see your question answered on the FAQ page, Please reach out to us. ![]()
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